26, September, 2024
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Best CRM Software for Carpet Cleaning Businesses
Biography
Isabelle Dubois brings a global perspective to CRM strategy. With a seasoned career in international marketing for multinational firms, Isabelle understands the unique challenges of fostering client relationships across cultures and languages. Through her blog contributions, she leverages this experience to guide readers on how CRMs can optimize communication, personalize marketing efforts, and ultimately drive growth in the international marketplace.
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Latest Update:
Sep 25, 2024, 2:35 pm
In a Nutshell
After reviewing the best CRM for a carpet cleaning business, I’ve found several great options. If you’re looking for a feature-rich solution that doesn’t break the bank, Jobber is the best solution. If you’re a small business looking for a tool to grow alongside your business, then Salesforce is a good alternative. If you need a tool with superior mobile functionality, look no further than Improveit 360. Discover more about these CRMs in our review.
5 Best CRM Software for Carpet Cleaners
After careful consideration, here are my top picks of the best CRM for a carpet cleaning business:
Why Carpet Cleaners Need CRM Software
When it comes to running a modern carpet cleaning business, communication and the relationship with your customers is important. After all, you’ll deliver a service in their personal or professional space, so it’s essential to ensure your processes are streamlined.
CRM software can assist your carpet servicing business by putting that relationship at the center of your workflow. Using a CRM will enable you to streamline your communications with the client through automated follow-ups, reminders, job scheduling, and more.
In addition to keeping communication with the client more efficient, CRM software can also help to improve your work process. By utilizing the workflows and timelines, you can see at a glance where any lead is in your sales funnel. You can stay on top of who’s ready for your services and who needs more nurturing.
Finally, many CRMs offer additional features or integrations that let you handle other aspects of your business process, such as sending quotes, receiving payments while on the site, managing your inventory and work fleets, assigning jobs to your teams, and more.
Criteria for Selecting the Best CRM for a Carpet Cleaning Business
When choosing a CRM, you’ll find that many general features overlap, such as lead and contact management. However, when you’re looking for the best CRM for a carpet cleaning business, you might need certain features. These key features include:
- Automation: Reduce the time spent on repetitive tasks such as sending emails, follow-ups, or assigning jobs.
- Workflow management: Set up workflows to manage where your clients are in the process and what needs to happen next.
- Project management: Keep track of each project to ensure client satisfaction.
- Mobile app: Stay on top of everything while on the job site.
- Scheduling and dispatch: Schedule jobs and appointments, and dispatch cleaning teams to the site.
- Quotes and invoicing: Send quotes invoices, and get paid on time to avoid delays.
Top 5 CRM Systems for Carpet Cleaners
Free Plan: No
Starting at $42
Jobber is one of the best industry-specific CRMs that you can use for your carpet servicing business due to its specialized features.
Why I Like It
I like Jobber for the service industry because you can see the developers understand the needs of this market. This is clear in the number of specialized tools offered in CRM. Jobber makes it easy to schedule jobs and dispatch cleaning teams. I also liked that I could easily track my active jobs, and once they’re completed, I can send an invoice while still on site.
The pricing for Jobber starts at $69/month for a single user.
Most Important Carpet Cleaner Features
The most important features of Jobber for carpet cleaners are:
- Setting work orders and scheduling jobs
- Online bookings and payment
- Job costing
Pros & Cons
Pros
- Easy to use
- Robust feature set
- Automation available
- Great customer support
Cons
- No offline capability
Starts at $25 per user per month
Salesforce is a powerful CRM with a robust feature set and, because of its tiered pricing, is ideal for scaling as your business grows.
Why I Like It
Salesforce is one of the top names when it comes to CRMs because of its robust set of features. This also makes it a good tool for a carpet cleaning business. I liked how intuitive the user interface was. I also found AI-powered forecasting particularly useful, along with how easy lead assignment and task management was.
Salesforce’s CRM pricing starts at $25/user/month.
Most Important Carpet Cleaner Features
The most important features of Salesforce for carpet cleaners are:
- AI and automation
- Lead assignment
- Email marketing
- Task management
Pros & Cons
Pros
- Robust feature set
- Intuitive interface
- Highly customizable
- Good mobile app
Cons
- Steep learning curve
Starts at $45 per user per month
HubSpot is another heavy-hitter in the CRM landscape and is widely regarded as one of the most accessible CRMs because of its freemium offerings.
Why I Like It
I liked how easy it was to start with Hubspot; the interface made navigating a breeze. The free version offers robust features for small businesses or startups with many different free tools you can use for various aspects of your business.
HubSpot has a free CRM available that can be enhanced with paid add-ons. The paid add-ons start at $15/month/seat.
Most Important Carpet Cleaner Features
The most important features of Hubspot for carpet cleaners are:
- Meeting scheduler
- Pipeline management
- Email tracking
- Sales automation
Pros & Cons
Pros
- Exceptional reporting
- Easy to use
- Great customer support
Cons
- Pricing is complicated and can become expensive
Free Plan: No
Improveit 360 is a great industry-specific CRM solution if you’re looking for something with robust mobile functionality.
Why I Like It
One of the things that stood out to me about Improveit 360 is the robust mobile functionality, which is great for teams on the go. With the mobile app, you can easily access GPS navigations to job sites, update quotes, process payments, and more.
Improveit 360’s pricing isn’t visible on their site, so you must request it.
Most Important Carpet Cleaner Features
The most important features of Improveit 360 for carpet cleaners are:
- Appointment scheduling and notifications
- Mobile app calendar syncing
- Online invoicing and payment
- Project management
Pros & Cons
Pros
- Robust industry-specific feature set
- Easy-to-use mobile app
- Useful industry-specific integrations
Cons
- Pricing isn’t transparent, and you need to contact the sales
Free Plan: No
$199
MarketSharp CRM is a full-featured industry-specific tool ideal for businesses managing multiple teams across many job sites.
Why I Like It
I like the number of useful features that MarketSharp offers to carpet cleaning businesses. You can easily flow leads from different sources into a single database. The Jobsite Radius Marketing feature was also especially practical and made it easy to market services to neighbors after completing a job.
MarketSharp’s pricing starts from $199/month for one user.
Most Important Carpet Cleaner Features
The most important features of MarketSharp CRM for carpet cleaners are:
- Mobile app
- Calendar, scheduling, and appointment tracking
- Proximity Jobsite Radius Marketing
- Quoting, estimation, and payments
Pros & Cons
Pros
- Robust industry-specific features
- The interface is clear with a logical design
- Great customer service and training
Cons
- Expensive
Conclusion
Choosing the best CRM for a carpet cleaning business can feel overwhelming because there are so many different CRMs, and finding one with the features you need is a challenge. We’ve presented you with five options of robust CRMs for your carpet cleaning business.
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