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2024 Zendesk Review: My Honest Thoughts on the Features, Benefits and Pricing

Name: Zendesk
Brand: Zendesk
SKU: ZENDESK-2024
Price: 19 USD
Availability: InStock

Author

Mark Sempolsky

Creative Teams CRM Expert

Biography

Mark Sempolsky leverages his experience as a Product Owner (PO) at a leading design agency to provide insights on CRMs for creative teams on our blog. Having navigated complex design workflows and client relationships since his intern days, David focuses on how CRMs can streamline communication, boost project management, and fuel creative success within design agencies.

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Gary Rossi

Construction Management and CRM Expert

Biography

At 30 years old, Gary Rossi isn't your average realtor. Building his own real estate business from the ground up, Michael understands the importance of leveraging technology. His blog contributions focus on how CRMs can empower new and established agents alike, streamlining workflows and enhancing client communication - the most important aspects of a successful real estate business.

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Latest Update: Sep 9, 2024, 2:28 pm

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My Verdict

I like Zendesk because it integrates well with accounting tools like QuickBooks and FreshBooks, making it easy to create, send, and track invoices. Its omnichannel support ensures smooth interactions across messaging, email, and live chats, which is great for various industries like education and travel. The platform also helps with sales email automation and personalization, saving time on repetitive tasks while keeping a personal touch with customers.

Zendesk's clean and intuitive interface makes it easy to use for both experts and newcomers. Its robust customization options allow users to tailor the platform to their needs, enhancing workflow and productivity. Additionally, features like a built-in dialer with call recording and customizable dashboards make it a versatile CRM solution for businesses looking for efficient and effective tools.

Pros