WebCRM Review 2025: Overview of Pricing, Drawbacks and more
My Verdict
The CRM focuses on sales and marketing, customer relationship management, analysis, and lead generation. Users from different industries can benefit from WebCRM because the CRM features are flexible.
- Provides timely updates on every customer relationship
- The CRM features are flexible regardless of the industry
- The billing frequency is flexible
- There is no free plan
- Customer support isn’t 24/7
Pricing
Starter
SMB
Enterprise
Recommended by our experts
What Does WebCRM Do?
WebCRM is taking a new approach to customer relationship management. The CRM provides customer management solutions that enable integrated business growth performance and nurture customer relationships.
Due to its immense functionality and customer delivery, WebCwaseen was named the CRM Product of the Year in 2018 and 2019 during the Network Computing Awards.
The WebCRM system is a simplified tool for salespeople that enables efficient and timely data collection of customers. I feel that it provides a detailed overview, enabling sales experts to develop the best strategy and course of action to enhance higher and faster conversions. The System collects information about every customer relationship, from sales and marketing to overall customer experience.
It also has data analysis and reporting functions that provide relevant and timely information, enabling a greater success rate. Automating tasks on the CRM saves time and reduces operational costs. I believe that WebCRM has a lot of potential for the modern salesperson. Read my professional review and evaluate the suitability of the CRM for your business.
Key Features of WebCRM
In my opinion, WebCRM is the best professional companion for the modern salesperson. Besides providing the basic CRM tools to salespeople, it also offers them plenty of opportunities in other business operations, such as marketing, analysis, and customer service.
Marketing & Lead Generation
Salespeople enhance their marketing and lead generation by using WebCRM. The system offers the capability of sending targeted newsletters and emails to prospects that are customized to individual recipients.
It also provides the option of using all the collected data to segment an email broadcast, thus achieving more targeted marketing. Tracking leads is much easier by checking the customer card and accessing all the email communication between the business and the client.
The merge field feature helps design emails and PDF templates for marketing purposes. Users can merge various key metrics like the correct prices, recipient’s name, and great product images. You can customize the templates based on the industry and marketing goals.
Task & Agenda management
WebCRM creates seamless and professional task management capabilities for users. The platform provides a centralized access point for all customer data, making it easier for salespeople to make references and decisions.
The access point ensures timely collection and update of the customer data. Individuals from other departments can also access the information, enhancing coordination and collaboration when handling similar tasks or projects. I feel this is an outstanding feature.
WebCRM simplifies agenda management. The system sends customers and users timely reminders and notifications on critical tasks. The reminders enable faster and more timely follow-ups by salespeople. WebCRM also helps group customers based on their characteristics and purchasing habits.
Segmenting the clientele list makes managing conversations and marketing agendas more accessible. The insights from the customer data help in faster task management and decision-making.
Email Marketing
WebCRM enables users to develop more effective email marketing strategies. The system allows users to send targeted newsletters and emails to prospects and customers directly from the customer’s file. You can use all the customer information in the system when drafting the email, making the communication more relevant and personalized. Email marketing is elevated since customers get tailored offers and relevant information.
The system also provides templates and customer fields, which make the emails and newsletters look more professional. The templates save time, especially for busy marketing departments.
Customization of the templates is available based on the recipients’ names, product images, prices, and many other factors. Automation of reminders ensures customers get timely emails based on the stage of their sales journey.
Pricing Plan
WebCRM offers three pricing plans for users, but no free plan exists. It also offers a 14-day demo. The CRM doesn’t provide information on the billing frequency or any running discounts for users, which I found disappointing. The billing is paid per user or month.
| STARTER (25 GPB per user or monthly) | SMB (40 GPB per user or monthly) | ENTERPRISE (60 GPB per user or monthly) |
| 2 users or more | 2 users or more | 5 users or more |
Users have the flexibility of starting with the cheapest pricing plan and upgrading when they get positive sales results. The number of users in each plan varies, and when additional users are added to the platform above the limit, a payment must be made.
Is WebCRM Easy To Use?
I feel that WebCRM has a user-friendly design layout. Most of the crucial parts of the system have navigation tags at the top and bottom of every page. The CRM is accessible via web and mobile apps; both versions have the same functionalities and features.
WebCRM has a product guides section with various educational content on optimizing the system based on one’s business and CRM needs. The video guide sections provide more detailed audiovisual guidance on onboarding, especially for new users. Users can get additional support from customer service via email or phone.
Available Integrations
WebCRM has the following integrations, which play various functions in the optimization of business operations:
- ERP/CMS: Reviso, Xero, QuickBooks, e.conomic, Sage, etc.
- Market data & Lead generation: Leadfeeder, Lasso, Vainu, Leadinfo, and Dun&brandstreet
- Email & Calendar: Apsis, Mailchimp, marketing platform, mail jet, exchange calendar, etc.
- Workflow: Zapier, Zynk and Flashnode
- Telephony: MobiKQM, Flexfone, ipnordic, cellip, monda Go, etc.
- SMS: textanywhere, CPsms, SMS Creator, and LusoSMS.
- Others: WordPress, Word, Plecto, Signaturit, AddoSign, etc.
WebCRM Customer Service
WebCRM customer support is available via email and phone (+44 1158 713729). The operating hours of the customer support is as follows:
- Monday to Thursday (from 8 am to 6 pm)
- Friday (from 8 am to 5 pm)
- Weekend (Closed)
Which Companies Work With WebCRM
The following companies are among the loyal clients of WebCRM:
- Lily
- Marsden Direct
Suitability Assessment
Choose WebCRM if:
- It suits businesses looking to elevate their email marketing strategies using a centralized CRM system.
- It is suitable for startups with a small budget, and the pricing plans can be adjusted based on their scalability and growth.
- The best CRM for users who want to increase sales and customer satisfaction through effective sales pipeline management.
Avoid WebCRM if:
- Startups and small businesses looking for a free CRM won’t find WebCRM helpful for their business operations since it lacks a free version.
- Medium and large businesses that enjoy customized pricing plans should avoid WebCRM. The system has three payment plans with no customization option.