Relenta CRM Review in 2025: Core Features, Usability and Price

What Does Relenta Do?

Relenta is an email-based CIM (Customer Interaction Management) platform designed to enhance customer communications in business. This tool enables organizations to maintain a personal connection when handling high volumes. Relenta sets itself apart from traditional CRM software by minimizing manual effort in communications. Filtering and stirring information is automated. 

I’ve witnessed firsthand the convenience that comes with Relenta’s automation. You get a 360 degree view of each customer relationship. You can effortlessly add a human touch to your business communication to foster engagement. This platform also enhances collaboration and simplifies assigning tasks and tracking progress. 

In this review, we’ll examine the features that make all this possible and the pricing plans. 

Key Features of Relenta

Giving business a human touch is Relenta’s major objective. It achieves this through the following key features: 

Email-based contact management

Relenta CRM revolutionizes contact management by seamlessly integrating with your email. It provides a comprehensive and efficient solution for businesses to build and maintain customer relationships. The email-based approach allows users to organize contacts and track communications without manual data entry.

The contact timeline is a standout feature, assigning all emails and interactions to the corresponding contacts. This way, the user has a complete, instant, and real-time 360 degree view of each relationship. Users can eliminate the time-consuming task of logging data manually so the focus shifts to building meaningful connections with their customers.

Relenta’s email-based contact management system also includes lead management capabilities. With this, businesses can effectively nurture potential customers and convert them into loyal clients. The platform automatically pulls contact data directly from your inbox. So, your database is always up-to-date and accurate.

Furthermore, Relenta offers personalized email templates that enable users to send tailored communications. This fosters a more human connection with their customers. 

Personalized customer experience

Relenta CRM empowers businesses to deliver exceptional, personalized customer experiences that foster long-lasting relationships. By leveraging the platform’s advanced features, small teams can provide a level of service that every customer feels valued and appreciated.

This platform enhances the customer experience through its shared inbox functionality. This feature allows team members to collaborate seamlessly on customer inquiries. This way, responses are timely and consistent. The platform’s personalized email templates also enable businesses to craft tailored communications that resonate with each customer. As a business, you demonstrate a genuine understanding of their unique needs and preferences.

Its task assignment and delegation capabilities further streamline customer service processes. They enable team members to manage and resolve customer issues efficiently. The delayed response scheduling feature allows businesses to plan and execute targeted, timely communications. You get time to ensure they align with each customer’s journey, fostering a sense of anticipation and engagement.

Moreover, Relenta’s support for multiple identities empowers businesses to maintain a consistent brand voice. The organization can speak to diverse prospects and clients while providing a personalized touch. This feature is particularly valuable for companies with diverse product lines or customer segments. It allows them to adapt their communication style to best suit each audience.

By harnessing the power of Relenta CRM’s personalization features, businesses can cultivate strong, enduring relationships with their customers, ultimately driving loyalty, advocacy, and growth.

Available Integrations

Relenta seamlessly integrates with a wide range of popular business tools and platforms. You can leverage third-party software to optimize your workflows in this software. On your Relenta dashboard, you can add the following applications: 

• Zapier 
• Sendgrid 
• Gmail

Pricing Plan

Relenta CRM offers a straightforward and affordable pricing structure, making it accessible for businesses of all sizes. The Relanta plan is priced at $39 per user per month when billed annually or $49 per user monthly on a month-to-month basis.

Each plan includes essential features such as email management, contact management, a shared calendar, sales deals tracking, and email marketing capabilities. Additionally, users can benefit from email open/click alerts via Sendgrid integration and connect Relenta with over 500 apps through Zapier, further extending the platform’s functionality.

Relenta offers a free 14-day trial without requiring a credit card, allowing potential users to explore the platform’s features and benefits before committing to a subscription. The pricing plan is designed to be flexible and scalable, accommodating the needs of growing businesses. 

Companies with more than 10 users or 50,000 contacts can contact Relenta for volume discounts, ensuring the platform remains cost-effective as their requirements expand.

Moreover, Relenta provides personal training and support to all users, regardless of their plan. This ensures businesses can effectively leverage the platform’s capabilities and maximize their investment in the CRM solution.

Is Relenta Easy To Use?

Relenta boasts a user-friendly interface and intuitive design, which make it easy for businesses to adopt. The platform prioritizes the user experience and ensures easy navigation without requiring coding skills. Many people can effortlessly use Relenta’s tools to streamline customer relationship management processes.

To support users in their onboarding journey, Relenta has a robust customer support team. You’ll easily get an answer to your queries when you’re stuck. They will also guide you on how to customize it to your needs. 

Which Companies Work With Relenta CRM?

Relenta CRM has gained popularity among businesses of various sizes and industries. Thanks to its powerful features, startups and established enterprises rely on it for communications. The following companies use Relenta: 

• Lokad 
• Farbelowmarket.com
• Mexonline
• Netstrategies.com
• Mister Gator INC

Last Thoughts

Relenta CRM has proven to be a game-changer for businesses seeking to revolutionize customer interaction management. The email-based approach, personalized customer experience features, and seamless integrations are top-tier. Organizations can boost productivity and foster long-lasting relationships with their clients.