SalesBabu CRM Review 2024: Features, Drawbacks and Pricing
My Verdict
Customer satisfaction is enhanced, which contributes to increased sales. SalesBabu provides solutions to business challenges that affect customer satisfaction. I feel this gives users more time to focus on other crucial aspects of their companies.
- Offers users a customized plan
- Features an expansive list of products
- Tailored to meet the needs of various CRM industries
- There is no free plan
- Limited educational resources
Recommended by our experts
What Does SalesBabu CRM Do?
I feel that SalesBabu CRM offers some of the top solutions to businesses. The CRM provides customized solutions for small businesses and enterprises based on their budget. The system offers the enterprise package, a flexible platform, an expansive ecosystem of partners, and an intuitive user experience.
Enterprises can create extraordinary relationships with their customers and prospects through a personalized customer relationship approach. SalesBabu’s mobile offerings range from communication across multiple channels and automation of business processes to mobilization of the workforce. The platform provides detailed insights that enable strategic decision-making.
SalesBabu for small businesses is budget-friendly for start-ups and small companies. The CRM offers tailored deployment features, configurations, and integrations for effective customer relationship management. It has an agile and flexible process management feature that ensures timely and relevant communication to customers and prospects.
Businesses can use the streamlined quote management processes offered by the CRM to increase the effectiveness of their deal velocity. In my opinion, automation of ordinary business tasks helps improve and maintain productivity.
Some of the CRM solutions provided by SalesBabu include:
- CRM on Demand
- Service on Demand
- medSFA – Pharma on Demand
- Inventory on Demand
- Inquiry, Sales, Quotes & Performances
- Payments (Stock, Invoice, Vat & Taxes and Cash)
- Payroll on Demand
- ERP on Demand
- Complaints and MIS & Reports
Read on and evaluate which SalesBabu CRM solution best suits your business.
Key Features Of SalesBabu CRM
SalesBabu focuses on enhancing the business’s customer engagement process, which is achieved by the platform’s various vital features.
Lead Management
SalesBabu has Lead Management and Tracking Software with multiple functionalities. The software groups valuable leads and processes them faster. It also tracks high-priority leads, sharing them with the sales team for immediate response.
SalesBabu helps in lead distribution by segmenting the leads based on customized criteria like demographics, location, and customer preferences, thus enabling easy allocation of leads. I feel that the process ensures the salesperson gets a lead they have experience handling.
The cloud-based SalesBabu lead management software monitors and tracks every lead. It shows the status of every lead on the sales pipeline, ranging from new and pending to untouched and canceled.
Real-time analysis, reports, and dashboards help salespeople make informed decisions and efficiently execute business strategies. SalesBabu provides different types of data analytics representations: bars, graphs, charts, and pies. The reports can be generated daily, weekly, monthly, or quarterly based on preference.
I feel the lead performance comparison with SalesBabu is efficient. The system seamlessly compares lead performance to the assigned products, resources, or salesperson. Users can visualize the performance in managing prospects.
Access to information that shows the history of lead interaction provides valuable customer insights. Team members can offer remarks and notes on the sales journey of every lead for future reference.
Follow-Up Management
Managing leads and following up can be challenging. SalesBabu is reliable opportunity management software that stores all the key information related to a specific sale. Users can track sales information using key metrics like source, type, worth, status, etc. The information collected by the system is crucial in creating further strategies that enable faster conversion.
SalesBabu provides a centralized platform for sales management. Salespeople compare leads faster, evaluating which ones require conversion efforts. They can also create accurate sales forecasts for when the prospect is expected to convert to an actual sale. The software allows salespeople to evaluate and identify which products and services are in demand by evaluating the customer’s degree of interest.
Collecting crucial information related to a potential customer helps give the sales team an added advantage. They can track their prospects and create relevant sales strategies accordingly. They can also predict the expected revenue from the sales pipeline by comparing the customers’ interest vs the estimated budget.
Proposal Management
The SalesBabu CRM has Sales Order Management Software that enables salespeople to convert leads faster and more efficiently. They don’t need to re-enter the pricing or discount information, thus saving a lot of time. Additionally, they can easily identify the customer’s orders and verify the delivery status, while the Order fulfillment personnel can track the proposal through all the stages.
Users can update key information about the proposal using the CRM, such as payment and delivery modes. SalesBabu also allows the denotation of purchase orders. The Sales Order Management Software schedules payment reminders and alerts for pending payments.
In my opinion, efficient proposal management is achieved by using SalesBabu. The system has a pending documents reminder. The feature provides timely reminders to customers on the critical documents they must submit for sales processing.
The Sales Order Management Software is a centralized platform that enables faster and more streamlined order assignment. It also allows the sales team to provide additional information crucial to the proposal, speeding up and smoothing the whole process.
Pricing Plan
SalesBabu has an annual billing frequency based on per user or monthly. CRM has divided its pricing plan into various vital categories, each with different pricing and features.
| Sales CRM ($26 per user or monthly) (Billed Annual) | Helpdesk ($26 per user and monthly) (Billed Annual) | Service CRM ($26 per user or monthly) (Billed Annual) |
| Contact ManagementReminder for critical dates, e.g., Payment follow-upCustomer Database ManagementLead ManagementSales ForecastingOpportunity ManagementProforma Invoice (PI) ManagementDocument UploadDaily Activity ReportMISEmail QuotationSales Order (SO)Quotation ManagementDocument or Form Follow-upSales Follow-upActivity Management | Ticketing SystemChatService levelsKnowledge baseReportsPowerful AutomationSelf-service portalTeam Inbox | Complain ManagementAMC ManagementService Call SchedulingSpare Part ConsumptionPerformance ReportsWarranty ManagementService QuotationsInstallation Management |
| B2C Service CRM ($26 per user or monthly) (Billed Annual) | Inventory & Purchase Management ($42 per user or monthly) (Billed Annual) | All-in-One Business Suite (Price on Request) |
| Complain/Case ManagementSpare Part ConsumptionResolutionsPerformance AnalysisCase Nature of ComplaintsWarranty/AMC databaseService Call SchedulingKnowledge-baseMIS Reports | Goods Receipt Note (GRN)FG, RMReports & AnalyticsDelivery Challan (DC)Purchase EnquiryIssues & ReceiptsSupplier QuotationPurchase Order (PO) | All the features in the Sales Order, Purchase Planning, andInventory (Material Management) WithAnalytic & Reports plus more add-ons |
SalesBabu offers various add-on modules and functionalities but at an added cost to users. Customer support provides additional information about the different add-ons and even their pricing.
There are no ongoing discounts and promotions. The pricing provided by the CRM is a Standard License Subscription Cost. Additional third-party integrations, customizations, and implementations attract additional charges based on the effort estimation and requirement study.
The per-user or monthly billing option helps businesses with their growth and CRM needs based on their scalability. Businesses can adjust their plans based on their growing needs. The pricing is susceptible to change from one country to another.Payments are only made via cheque or bank transfers for annual subscriptions.
Is SalesBabu CRM Easy To Use?
I feel that the design and layout of the SalesBabu CRM are user-friendly. Users can easily navigate the various parts of the platform. The platform is accessible via web and mobile applications, providing immense functionalities and features. SalesBabu has a demo version that offers potential users a detailed overview of the system’s operation.
Customer support also assists users in case they run into any hiccups. SalesBabu has limited educational resources that focus on the onboarding process. The blog is the primary education resource center, featuring written content on the various products and CRM solutions provided by SalesBabu.
Available Integrations
SalesBabu has the following integrations in the system that enhance the productivity of business operations:
- Knowlarity
- Exotel
- MyOperator
- Indiamart
- TradeIndia
SalesBabu Customer Service
Users can contact SalesBabu customer support via:
- Phone (+91 9611 171 345)
- Email ([email protected])
- Contact form (also available on live chat)
Customer support is available 24/7 with a 24-hour response time.
Which Companies Work With SalesBabu?
Top companies which[u3] use SalesBabu include:
- BU Solar Solutions
- Supertech Engineering & Trade Pvt Ltd
- Felix Rubbers International
- Trustworthy Advisors Pvt Ltd
- Shanbhags
Suitability Assessment
Choose SalesBabu if:
- SalesBabu provides customized solutions for businesses in the following industries: Service, Call Center, Sales and distribution, Retail, Travel, Education, Real Estate, Manufacturing, Pharmaceutical, Chemical, and Medical Devices and lab Equipment.
- It is suitable for small, medium, and large businesses by offering tailored CRM solutions for each company (SalesBabu for Enterprise and SalesBabu for Small Business).
- SalesBabu is the best platform for businesses, and it has a 360-degree overview of the sales process and pipeline.
Avoid SalesBabu if:
- Businesses without knowledge of modern CRM functionalities will struggle to use the platform due to the limited educational resources available for onboarding processes.
- SalesBabu isn’t the best option for start-ups and small companies looking for highly efficient CRM solutions with free plan offers.